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NLDistance Sales Contract
Distance Sales Contract
Last Updated: October 2026
1. Parties
Service Provider
Registered company name: [Full registered company name]
Travel agency: Flywolf Travel Agency
TÜRSAB Licence No.: 11650
Address: Kadıpaşa Mah., Bostancıpınarı Cd. No: 3/D, 07400 Alanya, Antalya, Türkiye
Phone / WhatsApp: +90 532 392 67 63
Email: [Contact email address]
Tax office / Tax number: [Tax details]
MERSİS number: [MERSİS number]
Website: antalyalionspark.com
Customer
The customer's name, contact information and booking details are recorded in the reservation confirmation, which forms part of this Contract.
2. Subject and Service Details
This Contract governs the remote booking and purchase of the tour, excursion, transfer, admission or other tourism service specified in the reservation confirmation.
The confirmation identifies:
Booking reference and selected service.
Date and confirmed pickup, meeting or start time.
Number of adults and children.
Included and excluded services.
Total price, currency and payment arrangements.
Pickup location or meeting point.
Flywolf Travel Agency is an independent travel agency and is not the owner or operator of Land of Lions / Antalya Lion Park.
3. Pre-Contract Information and Confirmation
Before accepting the booking, the customer receives the service description, total price, payment requirements, cancellation conditions and applicable withdrawal information in a form that can be retained.
Submitting a request does not automatically confirm a booking. The reservation is confirmed when the agency issues confirmation and any required advance payment has been received.
The customer expressly acknowledges any payment obligation, including disclosed cancellation charges, before confirming the reservation. A copy of the confirmation and applicable conditions is provided through the booking communication channel.
4. Price and Payment
The total price, applicable taxes and any mandatory additional charges are disclosed before confirmation. Optional extras are charged only when selected and agreed upon.
Payment on the tour day: Generally available for selected standard shared tours for up to three participants, subject to confirmation.
Groups of more than three participants: An advance payment is required.
Private tours: An advance payment is required regardless of participant numbers.
The advance payment amount, due date, remaining balance, currency and accepted payment methods are communicated before confirmation. Advance payments are deducted from the total price.
5. Customer Cancellation and Refunds
Cancellation deadlines are calculated backwards from the confirmed pickup or meeting time, using local time in Türkiye. If neither applies, the confirmed service start time is used.
At least 24 hours before: Cancellation is free. All payments, including advance payments, are refunded.
Less than 24 hours before:
For payment-on-the-day reservations with no advance payment collected, 50% of the total booking price is payable as a cancellation charge.
For fully prepaid reservations, no refund is provided.
For reservations secured by an advance payment only, the advance payment is not refunded.
Last-minute bookings: If a reservation is made and paid for less than 24 hours before the confirmed time, the amount paid is non-refundable if the customer cancels.
Cancellation must be requested in writing through the booking channel or by WhatsApp to +90 532 392 67 63. The time the request reaches the agency determines the applicable deadline.
These conditions concern customer cancellations and are subject to mandatory legal rights. They do not apply to cancellation by the agency or remove rights arising from failure to provide the service.
6. Changes and Tour Participation
Changes requested by the customer are subject to availability, any disclosed price difference and written confirmation.
Customers must provide accurate information and be ready at the confirmed pickup or meeting point. Participants must follow safety instructions and applicable venue rules.
Any separate financial conditions for failure to attend must be disclosed and accepted before booking; this Contract does not create an additional no-show charge.
Animal experiences depend on animal welfare, veterinary requirements, safety and venue availability. If an expressly included activity cannot be provided, the customer's applicable rights remain unaffected.
7. Changes or Cancellation by the Provider
Reasonable changes may be necessary because of weather, traffic, safety or operational circumstances. Significant changes will be communicated where reasonably possible.
If the provider cancels the service and the customer does not accept an alternative, payments for the cancelled service are refunded.
Where performance becomes impossible, notification and refunds are made within applicable legal deadlines. Statutory rights concerning non-performance, defective services and significant changes remain unaffected.
8. Statutory Withdrawal Rights
For leisure services to be provided on a specified date or during a specified period, the withdrawal exception under Article 15(1)(g) of the Turkish Distance Contracts Regulation may apply.
The contractual cancellation rights in Section 5 are separate from statutory withdrawal rights. Where the exception does not apply, mandatory withdrawal rights remain available.
Any mandatory package-tour protections applicable to a particular booking also remain unaffected.
9. Personal Information
Personal information is processed in accordance with the Privacy Policy and applicable data protection legislation. Accepting this Contract does not constitute consent to optional marketing.
10. Complaints, Applicable Law and Acceptance
Complaints may be submitted using the provider's contact details above.
Turkish law applies without removing mandatory consumer protections applicable to the customer. Customers may apply to competent Consumer Arbitration Committees within the applicable limits or to Consumer Courts, subject to mandatory pre-litigation mediation where required.
This Contract, the pre-contract information and the reservation confirmation form the booking agreement. The version accepted when booking applies to that reservation.
Last Updated: October 2026
1. Parties
Service Provider
Registered company name: [Full registered company name]
Travel agency: Flywolf Travel Agency
TÜRSAB Licence No.: 11650
Address: Kadıpaşa Mah., Bostancıpınarı Cd. No: 3/D, 07400 Alanya, Antalya, Türkiye
Phone / WhatsApp: +90 532 392 67 63
Email: [Contact email address]
Tax office / Tax number: [Tax details]
MERSİS number: [MERSİS number]
Website: antalyalionspark.com
Customer
The customer's name, contact information and booking details are recorded in the reservation confirmation, which forms part of this Contract.
2. Subject and Service Details
This Contract governs the remote booking and purchase of the tour, excursion, transfer, admission or other tourism service specified in the reservation confirmation.
The confirmation identifies:
Booking reference and selected service.
Date and confirmed pickup, meeting or start time.
Number of adults and children.
Included and excluded services.
Total price, currency and payment arrangements.
Pickup location or meeting point.
Flywolf Travel Agency is an independent travel agency and is not the owner or operator of Land of Lions / Antalya Lion Park.
3. Pre-Contract Information and Confirmation
Before accepting the booking, the customer receives the service description, total price, payment requirements, cancellation conditions and applicable withdrawal information in a form that can be retained.
Submitting a request does not automatically confirm a booking. The reservation is confirmed when the agency issues confirmation and any required advance payment has been received.
The customer expressly acknowledges any payment obligation, including disclosed cancellation charges, before confirming the reservation. A copy of the confirmation and applicable conditions is provided through the booking communication channel.
4. Price and Payment
The total price, applicable taxes and any mandatory additional charges are disclosed before confirmation. Optional extras are charged only when selected and agreed upon.
Payment on the tour day: Generally available for selected standard shared tours for up to three participants, subject to confirmation.
Groups of more than three participants: An advance payment is required.
Private tours: An advance payment is required regardless of participant numbers.
The advance payment amount, due date, remaining balance, currency and accepted payment methods are communicated before confirmation. Advance payments are deducted from the total price.
5. Customer Cancellation and Refunds
Cancellation deadlines are calculated backwards from the confirmed pickup or meeting time, using local time in Türkiye. If neither applies, the confirmed service start time is used.
At least 24 hours before: Cancellation is free. All payments, including advance payments, are refunded.
Less than 24 hours before:
For payment-on-the-day reservations with no advance payment collected, 50% of the total booking price is payable as a cancellation charge.
For fully prepaid reservations, no refund is provided.
For reservations secured by an advance payment only, the advance payment is not refunded.
Last-minute bookings: If a reservation is made and paid for less than 24 hours before the confirmed time, the amount paid is non-refundable if the customer cancels.
Cancellation must be requested in writing through the booking channel or by WhatsApp to +90 532 392 67 63. The time the request reaches the agency determines the applicable deadline.
These conditions concern customer cancellations and are subject to mandatory legal rights. They do not apply to cancellation by the agency or remove rights arising from failure to provide the service.
6. Changes and Tour Participation
Changes requested by the customer are subject to availability, any disclosed price difference and written confirmation.
Customers must provide accurate information and be ready at the confirmed pickup or meeting point. Participants must follow safety instructions and applicable venue rules.
Any separate financial conditions for failure to attend must be disclosed and accepted before booking; this Contract does not create an additional no-show charge.
Animal experiences depend on animal welfare, veterinary requirements, safety and venue availability. If an expressly included activity cannot be provided, the customer's applicable rights remain unaffected.
7. Changes or Cancellation by the Provider
Reasonable changes may be necessary because of weather, traffic, safety or operational circumstances. Significant changes will be communicated where reasonably possible.
If the provider cancels the service and the customer does not accept an alternative, payments for the cancelled service are refunded.
Where performance becomes impossible, notification and refunds are made within applicable legal deadlines. Statutory rights concerning non-performance, defective services and significant changes remain unaffected.
8. Statutory Withdrawal Rights
For leisure services to be provided on a specified date or during a specified period, the withdrawal exception under Article 15(1)(g) of the Turkish Distance Contracts Regulation may apply.
The contractual cancellation rights in Section 5 are separate from statutory withdrawal rights. Where the exception does not apply, mandatory withdrawal rights remain available.
Any mandatory package-tour protections applicable to a particular booking also remain unaffected.
9. Personal Information
Personal information is processed in accordance with the Privacy Policy and applicable data protection legislation. Accepting this Contract does not constitute consent to optional marketing.
10. Complaints, Applicable Law and Acceptance
Complaints may be submitted using the provider's contact details above.
Turkish law applies without removing mandatory consumer protections applicable to the customer. Customers may apply to competent Consumer Arbitration Committees within the applicable limits or to Consumer Courts, subject to mandatory pre-litigation mediation where required.
This Contract, the pre-contract information and the reservation confirmation form the booking agreement. The version accepted when booking applies to that reservation.