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NLPrivacy Policy
Privacy Policy
Last Updated: October 2026
1. Data Controller
This Privacy Policy explains how personal information is collected and processed when you visit antalyalionspark.com, contact us or book a service through Flywolf Travel Agency.
Data controller: [Full registered company name]
Travel agency: Flywolf Travel Agency
TÜRSAB Licence No.: 11650
Address: Kadıpaşa Mah., Bostancıpınarı Cd. No: 3/D, 07400 Alanya, Antalya, Türkiye
Phone / WhatsApp: +90 532 392 67 63
Privacy contact email: [Email address]
Website: antalyalionspark.com
2. Personal Information We Process
Depending on the service requested and the communication channel used, we process relevant information from the following categories:
- Identity and contact information: Name, surname, telephone number and email address.
- Booking information: Selected tour, date, participant numbers and children's ages where necessary for pricing or participation.
- Transfer information: Hotel name, accommodation location and pickup details.
- Customer communications: Enquiries, booking correspondence, requests, feedback and complaints.
- Billing and transaction information: Invoice details, payment status, transaction references and refund records.
- Technical information: IP address, browser and device information, security logs and cookie-related data, as applicable to the website's actual configuration.
Please provide only information necessary for your enquiry or booking. Do not send full payment card details, passport copies or medical documents through ordinary messages unless an appropriate collection method and a specific purpose have been explained.
3. How We Collect Information
Information is collected directly from you through website forms, reservation requests, email, telephone, WhatsApp and other booking channels you use.
Where another person makes a booking on your behalf, we may receive the participant information necessary to arrange the service from that person.
Technical information is collected through the website and the technologies identified in our Cookie Policy.
4. Purposes and Legal Grounds
Under Turkish Personal Data Protection Law No. 6698, personal information is processed for the following purposes and on the relevant legal grounds:
- Preparing offers, confirming reservations and providing services: Processing necessary for entering into or performing a contract.
- Arranging hotel transfers, tickets and participant lists: Contract performance.
- Sending booking confirmations and operational updates: Contract performance.
- Issuing invoices and maintaining legally required records: Compliance with legal obligations.
- Handling complaints, refunds, payment disputes and legal claims: Establishing, exercising or protecting rights, and legal obligations where applicable.
- Maintaining website security and preventing misuse: Legitimate interests, provided your fundamental rights and freedoms are not overridden.
- Optional promotional communications and non-essential tracking: Consent where required by applicable law.
If health information or other special-category data is required for a specific assistance request, we will provide a separate explanation and identify the applicable legal basis before collecting it.
5. Sharing Personal Information
Information is shared only where necessary for the relevant purpose, with appropriate recipients such as:
- Transport providers, for pickup and transfer arrangements.
- Attraction operators and tour suppliers, for admission and booked activities.
- Payment providers and banks, for payments and refunds.
- Hosting, website support and communication service providers.
- Accountants, legal advisers and other authorised professional advisers.
- Public authorities where disclosure is legally required.
Actual service providers and recipient groups: [Insert the providers or clearly defined recipient categories used by your business.]
Information shared with a service provider is limited to what is needed for that provider's role.
6. International Transfers
Using overseas hosting, communication, payment, analytics or other technology providers may involve transferring personal information outside Türkiye.
Any such transfer must comply with Article 9 of Law No. 6698 and other applicable legislation.
Actual international transfer arrangements: [Identify the relevant providers or recipients, transfer purposes and applicable safeguards. If no international transfers take place, state this only after verification.]
Consent to optional marketing or cookies does not automatically constitute consent to every international transfer.
7. Retention
Personal information is retained for the period necessary for the relevant purpose, applicable statutory retention requirements and the establishment or defence of legal claims.
When retention is no longer required, information is deleted, destroyed or anonymised in accordance with applicable rules.
Retention schedule: [Insert verified retention periods or clear criteria for booking records, accounting documents, communications, security logs and consent records.]
8. Security
Appropriate technical and organisational measures are used to protect personal information against unauthorised access, alteration, loss and unlawful disclosure.
Access is limited according to operational needs. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Cookies and External Services
Information about cookies, their providers, purposes, duration and available controls is provided in our Cookie Policy.
External websites and services accessed through links operate under their own privacy notices. This does not remove our responsibility for processing activities under our control.
10. Your Rights
Under Article 11 of Law No. 6698, you may:
- Learn whether your personal information is processed.
- Request information about processing and whether it is used for its stated purposes.
- Learn the recipients of transfers within Türkiye or abroad.
- Request correction of incomplete or inaccurate information.
- Request deletion or destruction where the legal conditions are met.
- Request notification of relevant corrections or deletion to recipients.
- Object to an adverse result arising solely from automated analysis.
- Seek compensation for damage caused by unlawful processing.
Requests may be submitted through the legally recognised application methods. Contact [Privacy email address] or the postal address above for application information.
Requests are handled within the applicable legal period, generally no later than 30 days. We may request proportionate information to verify your identity.
Where processing relies on consent, you may withdraw it for future processing. This does not affect the lawfulness of processing before withdrawal.
Any additional mandatory rights under other applicable data protection laws remain unaffected.
11. Children's Information
Bookings involving children should be made by a parent, guardian or another adult authorised to provide the necessary participant information.
Children's information is limited to what is necessary for the booked service, pricing, safety or legal requirements.
12. Policy Updates and Contact
This Policy may be updated to reflect changes in our processing activities or legal requirements. The latest version and update date will appear on this page.
For privacy enquiries:
Flywolf Travel Agency
Email: [Privacy email address]
Phone: +90 532 392 67 63
Address: Kadıpaşa Mah., Bostancıpınarı Cd. No: 3/D, 07400 Alanya, Antalya, Türkiye
Website: antalyalionspark.com
Last Updated: October 2026
1. Data Controller
This Privacy Policy explains how personal information is collected and processed when you visit antalyalionspark.com, contact us or book a service through Flywolf Travel Agency.
Data controller: [Full registered company name]
Travel agency: Flywolf Travel Agency
TÜRSAB Licence No.: 11650
Address: Kadıpaşa Mah., Bostancıpınarı Cd. No: 3/D, 07400 Alanya, Antalya, Türkiye
Phone / WhatsApp: +90 532 392 67 63
Privacy contact email: [Email address]
Website: antalyalionspark.com
2. Personal Information We Process
Depending on the service requested and the communication channel used, we process relevant information from the following categories:
- Identity and contact information: Name, surname, telephone number and email address.
- Booking information: Selected tour, date, participant numbers and children's ages where necessary for pricing or participation.
- Transfer information: Hotel name, accommodation location and pickup details.
- Customer communications: Enquiries, booking correspondence, requests, feedback and complaints.
- Billing and transaction information: Invoice details, payment status, transaction references and refund records.
- Technical information: IP address, browser and device information, security logs and cookie-related data, as applicable to the website's actual configuration.
Please provide only information necessary for your enquiry or booking. Do not send full payment card details, passport copies or medical documents through ordinary messages unless an appropriate collection method and a specific purpose have been explained.
3. How We Collect Information
Information is collected directly from you through website forms, reservation requests, email, telephone, WhatsApp and other booking channels you use.
Where another person makes a booking on your behalf, we may receive the participant information necessary to arrange the service from that person.
Technical information is collected through the website and the technologies identified in our Cookie Policy.
4. Purposes and Legal Grounds
Under Turkish Personal Data Protection Law No. 6698, personal information is processed for the following purposes and on the relevant legal grounds:
- Preparing offers, confirming reservations and providing services: Processing necessary for entering into or performing a contract.
- Arranging hotel transfers, tickets and participant lists: Contract performance.
- Sending booking confirmations and operational updates: Contract performance.
- Issuing invoices and maintaining legally required records: Compliance with legal obligations.
- Handling complaints, refunds, payment disputes and legal claims: Establishing, exercising or protecting rights, and legal obligations where applicable.
- Maintaining website security and preventing misuse: Legitimate interests, provided your fundamental rights and freedoms are not overridden.
- Optional promotional communications and non-essential tracking: Consent where required by applicable law.
If health information or other special-category data is required for a specific assistance request, we will provide a separate explanation and identify the applicable legal basis before collecting it.
5. Sharing Personal Information
Information is shared only where necessary for the relevant purpose, with appropriate recipients such as:
- Transport providers, for pickup and transfer arrangements.
- Attraction operators and tour suppliers, for admission and booked activities.
- Payment providers and banks, for payments and refunds.
- Hosting, website support and communication service providers.
- Accountants, legal advisers and other authorised professional advisers.
- Public authorities where disclosure is legally required.
Actual service providers and recipient groups: [Insert the providers or clearly defined recipient categories used by your business.]
Information shared with a service provider is limited to what is needed for that provider's role.
6. International Transfers
Using overseas hosting, communication, payment, analytics or other technology providers may involve transferring personal information outside Türkiye.
Any such transfer must comply with Article 9 of Law No. 6698 and other applicable legislation.
Actual international transfer arrangements: [Identify the relevant providers or recipients, transfer purposes and applicable safeguards. If no international transfers take place, state this only after verification.]
Consent to optional marketing or cookies does not automatically constitute consent to every international transfer.
7. Retention
Personal information is retained for the period necessary for the relevant purpose, applicable statutory retention requirements and the establishment or defence of legal claims.
When retention is no longer required, information is deleted, destroyed or anonymised in accordance with applicable rules.
Retention schedule: [Insert verified retention periods or clear criteria for booking records, accounting documents, communications, security logs and consent records.]
8. Security
Appropriate technical and organisational measures are used to protect personal information against unauthorised access, alteration, loss and unlawful disclosure.
Access is limited according to operational needs. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Cookies and External Services
Information about cookies, their providers, purposes, duration and available controls is provided in our Cookie Policy.
External websites and services accessed through links operate under their own privacy notices. This does not remove our responsibility for processing activities under our control.
10. Your Rights
Under Article 11 of Law No. 6698, you may:
- Learn whether your personal information is processed.
- Request information about processing and whether it is used for its stated purposes.
- Learn the recipients of transfers within Türkiye or abroad.
- Request correction of incomplete or inaccurate information.
- Request deletion or destruction where the legal conditions are met.
- Request notification of relevant corrections or deletion to recipients.
- Object to an adverse result arising solely from automated analysis.
- Seek compensation for damage caused by unlawful processing.
Requests may be submitted through the legally recognised application methods. Contact [Privacy email address] or the postal address above for application information.
Requests are handled within the applicable legal period, generally no later than 30 days. We may request proportionate information to verify your identity.
Where processing relies on consent, you may withdraw it for future processing. This does not affect the lawfulness of processing before withdrawal.
Any additional mandatory rights under other applicable data protection laws remain unaffected.
11. Children's Information
Bookings involving children should be made by a parent, guardian or another adult authorised to provide the necessary participant information.
Children's information is limited to what is necessary for the booked service, pricing, safety or legal requirements.
12. Policy Updates and Contact
This Policy may be updated to reflect changes in our processing activities or legal requirements. The latest version and update date will appear on this page.
For privacy enquiries:
Flywolf Travel Agency
Email: [Privacy email address]
Phone: +90 532 392 67 63
Address: Kadıpaşa Mah., Bostancıpınarı Cd. No: 3/D, 07400 Alanya, Antalya, Türkiye
Website: antalyalionspark.com